Zammad
Helpdesk and Ticketing Software
Zammad is a web based open source helpdesk/customer support system.
Zammad is a free helpdesk or issue tracking system. It offers the connection of various channels like email, chat, telephone, Twitter, or Facebook. Zammad is developed in the programming languages Ruby and JavaScript. The name Zammad comes from the Bavarian language and means "together".
Feel free to send an e-mail to support@eurobytes.eu, to request a quotation for this application!
Privacy & Security
Privacy and security, in this day and age, is of the upmost importance, here is how the application and EuroBytes makes sure your data is secured and protected.
Privacy
EuroBytes will host and deploy this application for you, but your data is in the hands of the application. It's the application's responsibility to secure your data.
Security
In terms of The EuroBytes Platform Security , the following security options have been applied:
- Containerized
- Rootless users
- Seperated Dependencies
The Zammad installation method is still in the process to be secured per the EuroBytes application security method.
See the following links regarding Zammad's security:
Screenshots
Support
| EuroBytes | Basic |
Standard
most picked |
Plus | Enterprise |
|---|---|---|---|---|
| Hardware | 3 or higher | 3 or higher | 3 or higher | Clustered servers |
| Storage | 10G | 20G | 50G | Inquire |
| Support | Helpdesk | E-mail , Phone , Helpdesk | ||
| Backup | Every 24 hours | Every 24 hours | Every 12 hours | Backup Server |
| Monitoring | Monitoring platform | |||
| Maintenance | Full platform maintenance | |||
| SSL (https) | ||||
| Security | Security Platform | |||
| mime type sniffing | ||||
| cross-site scripting (XSS) | ||||
| User Agents | ||||
| File injection | ||||
| Block Spam | ||||
| SQL Injection | ||||
| Common Exploits | ||||
| Basic DDOS | ||||
| Authentication errors | ||||
| Forbidden accesses | ||||
| Web scrapping | ||||
| Bad Requests | ||||
| IP Blocks | ||||
| Zammad | ||||
| Bugs | ||||
| Authentication | Database | Database | OpenID Connect, SAML 2.0, LDAP, Third Party & Social | |
| sendmail | sendmail | smtp | ||
| Storage | Database | Database | Filesystem , Simple Storage (S3) | |
| Caching | Memcached, Redis | |||
| Price | € 100 p/m (ex-vat) | € 200 p/m (ex-vat) | € 400 p/m (ex-vat) | Inquire |
| Purchase | sales@eurobytes.eu |
The EuroBytes Support contains only the platform service and does not include support from the application developers.
Donation
Zammad is a completely free and open source project. If you like it, please consider supporting it:
License
GNU AFFERO GENERAL PUBLIC LICENSE
The logos displayed on this website [or platform] are the property of their respective owners. Their inclusion here does not imply any endorsement or affiliation with this website [or platform].