1. General requirements

You may use the Services only for lawful business or personal purposes. You must comply with applicable laws and regulations, respect the rights of others, and use the Services in a way that does not compromise their security, stability, or availability for other customers.

You are responsible for content you host, data you store, applications you run, and activity carried out through your accounts or applications. You must ensure that users of your hosted applications follow this AUP and applicable law.

2. Scope

This AUP applies to the Services identified in your order or service agreement. Depending on what you have ordered, these may include managed application hosting, virtual or bare-metal servers, hosted applications, email, storage, monitoring, backup, or enterprise hosting. Additional service-specific terms may apply. A product offered in the future is covered only when it is included in your order or service agreement.

3. Prohibited content and activities

You must not use, or allow another person to use, the Services to host, store, transmit, link to, or distribute content or conduct that violates this AUP or applicable law.

3.1 Prohibited content

You must not use the Services for content that:

• Is unlawful, including content that incites or threatens violence or unlawfully promotes hatred or discrimination against a person or group.
• Harasses, threatens, defames, or unlawfully invades the privacy of another person.
• Facilitates fraud, phishing, scams, pyramid schemes, or other materially deceptive conduct.
• Impersonates a person or organization in a way intended to deceive or defraud.
• Contains personal data, credentials, or confidential information that you are not authorized to collect, use, store, or disclose, including stolen credentials or unlawfully disclosed personal data.
• Infringes another party's copyright, trademark, or other intellectual property rights.

3.1.1 Child sexual abuse and exploitation

You must not use the Services to create, obtain, store, distribute, or facilitate child sexual abuse material or other content or activity that sexually exploits or abuses minors, or to groom or traffic minors. Where required or permitted by law, EuroBytes may preserve relevant information and report suspected material or activity to the appropriate authorities. EuroBytes may restrict or suspend access immediately where reasonably necessary to protect a person, comply with law, or prevent further distribution. No advance warning is required in those circumstances.

3.1.2 Intellectual property

You must not use the Services to distribute unauthorized copies of software or media, circumvent licensing controls, counterfeit goods, or misuse another party's trademarks. EuroBytes may review and act on sufficiently detailed rights complaints under Section 7.

3.2 Prohibited activities

You must not, and must not allow others to:

• Sell or promote goods or services whose sale or promotion through the Services is unlawful, including unlawful gambling, unlicensed pharmaceuticals, or prohibited goods.
• Launch, direct, or knowingly participate in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, or intentionally overload a system or network without authorization.
• Operate attack-for-hire services or public stress-testing services used to target systems without authorization.
• Abuse DNS infrastructure, manipulate routing systems without authorization, or generate traffic that materially disrupts the Services or another party's systems.
• Evade or attempt to evade agreed resource limits, or use resources in a way that materially degrades the Services or other customers' access.
• Conduct automated attacks, credential stuffing, or brute-force attempts; operate botnet command-and-control infrastructure; or conduct cryptocurrency mining without EuroBytes' prior written approval.
• Spoof IP addresses, email sender identities, headers, or other identifiers to conceal the origin of traffic or deceive recipients.
• Interfere with or circumvent EuroBytes' security, monitoring, backup, or maintenance mechanisms.
• Upload or store data that you do not have the right to store, including data obtained in breach of a confidentiality obligation.

3.2.1 Unauthorized access and security testing

You must not attempt to access the EuroBytes platform, another customer's environment, or an external system without authorization. You must not probe, scan, or test vulnerabilities in systems you do not own or have written permission to test.

You may test an application or system that you control, provided the test does not affect EuroBytes infrastructure, other customers, or third-party systems. Before conducting testing that could affect EuroBytes infrastructure or shared services, obtain written authorization from EuroBytes and follow any scope and timing conditions it provides.

3.2.2 Malware and compromised systems

You must not use the Services to create, store, transmit, or distribute malware or malicious code, including ransomware, spyware, worms, trojans, keyloggers, or software designed to compromise third-party systems or data. You must not knowingly operate a compromised system in a way that harms others.

If a system is compromised or is being used to cause harm, EuroBytes may isolate or restrict it immediately to protect the Services and other parties. We will notify you where reasonably practicable and provide information about steps needed to restore service. Serious or repeated violations may result in termination under Section 9.

3.2.3 Email and messaging abuse

If your subscription includes email or messaging functionality, you must not use it to:

• Send unsolicited bulk email or spam, or support another party's spam operation.
• Send phishing messages, spoofed email, malware, or business email compromise messages.
• Operate an open mail relay or send messages to purchased or scraped recipient lists.
• Post unsolicited messages to newsgroups or similar forums in violation of their rules or applicable law.

You must configure and operate mail services responsibly, including maintaining valid SPF, DKIM, and DMARC records where applicable; honoring bounce, unsubscribe, and suppression requests; and complying with applicable privacy and electronic-marketing laws. You must follow service-specific sending limits. If a sending IP or domain is listed on a public spam blocklist, EuroBytes may restrict outbound email while the issue is investigated and resolved. Repeated or serious abuse may result in permanent suspension of email functionality or termination under Section 9.

4. Resource use and fair use

Some Services use shared infrastructure. EuroBytes may review resource use when it materially affects service availability, security, or other customers. Where practicable, we will explain the issue and give you an opportunity to reduce use, optimize your application, or move to a suitable service level.

If immediate action is needed to protect the Services, EuroBytes may apply temporary throttling, limits, or isolation. Any service-specific limits and charges are set out in the applicable order or service terms. You may contact support@eurobytes.eu to discuss a resource restriction or proposed upgrade.

5. Customer data and applications

EuroBytes manages the hosting platform and the components of the application environment included in your service. You remain responsible for the content and data you put into your application and for application-level settings and users, except to the extent your service agreement expressly assigns a task to EuroBytes.

You are responsible for:

• Ensuring your application's users comply with this AUP and applicable law.
• Managing application accounts and access controls, including using strong authentication and available encryption or multi-factor authentication features.

6. Your Data and Applications

EuroBytes manages the platform and application environment; the application you run is in charge of your data, as described in our Privacy & Security statement. You are responsible for:

• Ensuring your application's users comply with this AUP and applicable law.
• Securing accounts on your applications with strong passwords and available encryption or MFA features.
• Having lawful grounds for any personal data you collect or process; you are the data controller for such data, and EuroBytes acts as processor.
• Responding to law enforcement or data subject requests directed at you, where applicable.

7. Copyright and Takedown

If you believe content hosted on our Services infringes your copyright or other rights, submit a notice to abuse@eurobytes.eu including: identification of the work, the location of the infringing content, your contact details, a statement of good-faith belief, and a statement, under penalty of perjury, that the information is accurate and you are the rights holder or authorized to act.

We will process valid notices promptly, remove or disable access to the content where appropriate, and notify the affected customer. Repeat infringers will have their subscriptions terminated.

8. Reporting

If you found any violations to this Acceptable Use Policy, please follow the steps for reporting these violations.

8.1 Security Incidents

Please promptly report suspected vulnerabilities, compromises, or abuse involving the Services to security@eurobytes.eu . Do not test vulnerabilities without written authorization. We appreciate good-faith reports and will not pursue action against users who report issues responsibly.

8.2 Abuse Incidents

Regarding abuse, these may be reported to abuse@eurobytes.eu. Reports should include:

• Date and time of the incident.
• Relevant IP addresses.
• Log files or evidence.
• Description of the activity.

EuroBytes may investigate reports and cooperate with appropriate authorities when legally required.

9. Sanctions Compliance

Customers may not use EuroBytes services in violation of:

• European Union sanctions
• United Nations sanctions
• Dutch sanctions regulations
• Export control regulations

Services may not be used to support sanctioned entities or prohibited transactions.

EuroBytes may suspend services when necessary to comply with legal obligations.

10. Enforcement

We may investigate suspected violations, including reviewing traffic patterns or content that reasonably appears to violate this AUP. Depending on severity, we may:

1. Issue a warning and request remediation.
2. Throttle or restrict specific functionality (e.g., outbound email, network access).
3. Suspend the service, including in emergencies where immediate action is required to protect the platform, other customers, or third parties.
4. Terminate the subscription for serious or repeated violations.

Illegal activity will be reported to the relevant law enforcement authorities. We aim to notify you of enforcement action and its reason, except where prohibited by law or where notification would compromise an investigation or platform security.

Suspension or termination for AUP violations does not entitle you to a refund of fees paid, unless required by applicable consumer law.

11. Changes to This Policy

We may update this AUP from time to time. Material changes will be announced on our website or by email with reasonable advance notice. Continued use of the Services after the effective date of a change constitutes acceptance of the updated policy.

12. Contact

• General and support: support@eurobytes.eu
• Sales: sales@eurobytes.eu
• Security: security@eurobytes.eu
• Abuse: abuse@eurobytes.eu